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In business, staff cut-backs in tight times have to be considered. But if the impact is not given thought, when the business recovers, it can lead to poor delivery and disappointed customers. Read More

I've been busy for the last while and let my blogging both here and on my site slide. So thanks to Barney Austen's post last week I decided it was time to get the keyboard clacking again. I've also had a lot of acronyms spring to mind recently and have decided to use them in my blogging. So with th Read More

In business, we encounter people who would suggest that they are customers but don't actually ever intend buying anything from us. Customer service and engagement is just as important with them otherwise you might miss out on a positive reference to a real future customer. Read More

Experience creates effective project management. An experienced project manager will be able to quickly handle problems that arise because they have experienced similar issues in the past. Businesses should learn from that experience and make sure it is passed on to the rest of the team. Read More

Do you make your decisions quickly? If not, why not. Not enough facts to support making it? Or fear of getting it wrong? - A very little post! Read More

In business projects, we sometimes have to take an unplanned path that was not foreseen. While there is often no choice but to take this path, a risk assessment should be undertaken so that an informed decision can be made. Doing things "blind" will cause more problems than it solves. Read More

Project costing is still something that businesses get wrong, even if they have done a similar project in the past. Project costing may not be 100% accurate, but businesses can do more to get closer to that number. Read More

Creativity and the spawning of new ideas can happen at any time. Make sure that you capture your thoughts - have a pen and paper handy or any other form of information capture device that suits you! Read More

A team is only as strong as its weakest link. But what are we as managers doing to make sure that that weak link is getting stronger? Read More

In business, we can get lost in the day to day operational activities. But often there are things that we should be paying attention to that can get forgotten or missed to the detriment of our business. I have a giraffe I forgot! What do you have? Read More