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Find out how to assess and grade your clients to figure out which ones you should be focusing on in your sales and customer service. Read More

This article explains how small businesses can learn from customer support best practices and how a customer support software such as Zendesk can be used efficiently. Read More

It’s critical for you to know what’s being said about you, and your business, online. You also want to follow trends and know what is happening in your industry.

Well Google Alerts will allow you to do all of this at no cost. Watch this short video (less than 2 minutes) to find out more. Read More

To provide this quality of service, Software as a Service (SaaS) and Platform as a Service (PaaS) providers have to be able to detect and respond instantly to any unforeseen events that may affect their service, and resolve problems before anything breaks. In this post we will review how Librato Me Read More

Understanding end users goals and meshing them with cloud technology in the most seamless way possible is driving the next round of cloud innovation. How can cloud computing — in all its forms — better facilitate the digital projects of tomorrow with the least amount of friction? Read More

Review of the new version of TeamSupport customer support and helpdesk software. We look at changes, features, interface and use cases that contribute with speed and customization to this customer support platform. Read More

Result of a poll in the Software as a Service ( SaaS) LinkedIn group to ask exerts their opinions about which category would see the most growth in 2012 Read More

Learn why Pinterest is your business' new best friend thanks to its ability to drive traffic to your website and engage your customers like no other social network. Read More

Stop drowning in a sea of analytics numbers. Instead, focus on outcomes. Then you'll be well on your way to understanding the true value of your website to your business. Read More

Review of Synchroteam a mobile workforce management software for businesses. It is mobile and tablet friendly for iPhone, iPad, Android, Blackberry Read More