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Sam Spade, the hard edged protagonist of The Maltese Falcon, is in some ways the quintessential small business owner. He is a private detective (or dick if you prefer) with an office, a partner, a secretary and a network that would make a social media climber swoon. As a small business owner he Read More

You know something isn’t right, but you ignore the signals and hope next time the result will be different. So you try again and low and behold the results are even worse. This happened with my gardening experience and here are 2 marketing lessons I would like to share. Read More

The year is 2047.

It's the eve of my retirement party, and it's my final business blog post. Read More

A short six step system to getting your customer complaints and concerns resolved quickly and in a professional manor. Read More

Google announced a new extension to its Chrome browser, an extension that could truly rock the SEO World by enabling searchers to block domains. Says Google anti-spam spokesman Matt Cutts, " If installed, the (Chrome) extension also sends blocked site information to Google, and we will study the r Read More

Yesterday we delivered a brief to the Canadian Minister of Finance, Jim Flaherty, expressing our opinion that the penny ought to be abolished here in Canada. From the brief: "It is a burden on small businesses to have to handle pennies. They take up space, are time consuming to sort and count, and Read More

I just spent an hour and a half working on a blog post that I eventually gave up on and deleted.

This happens to me on a weekly basis. I get an idea for something to write about, spend an hour or two trying to figure out exactly what I want to say and how to say it, write several hundred or even Read More

Facebook is at it again giving Facebook Pages a makeover. Check out this comprehensive breakdown of Facebook Pages new features and how it relates to businesses. Read More

There are many benefits when it comes to being a freelance writer, or any type of freelancer for that matter, but there are also a few hardships that come along with the job. Remember, the sweet is never as sweet without the sour. The biggest hardship of all is the unpredictability of income. Read More

The key Christmas shopping dates of 2010. Plan your retail marketing around this schedule, as this is when customers will be most available. Read More