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CSM is the proactive management of subscription based SaaS (Software-as-a-Service) customer accounts to help expand revenue, drive end user adoption, reduce churn rates and identify advocates. Read More

A new strategic partnership between Sage and Deloitte looks to use the cloud as a delivery platform to deliver affordable insight and agility to small businesses.
Kevin Walsh, head of technology consulting for Deloitte, says in a press release: Read More

It’s time to announce the winners of the SSTV Giveaway at Small Business Trends.
Kudos to the creators of the two winning tweets: Kimberly Thompson and Suzanne Lankford.
Here are their winning entries: Read More

If you think your business has weathered the storm, think again. In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. Their expectations of relationship and personalization are taxing businesses today, Read More

"With China looking to shift its economy’s focus from investing in physical infrastructure to building a more developed social infrastructure by moving from an export driven growth to a more consumption driven growth, changes are only consequential." Read More

The infographic below was generated by Datameer to demonstrate how using data can result in smarter business decisions and more revenue for all sorts of companies. Read More

Getting quality backlinks has posed to be one of the effective ways of getting noticed in Google search, and the issue of directing tons of outbound links is what am talking about here. Read More

Learn about how the latest Google product could revolutionize how we perform business with one another! Google Glass 2.0 is back and better than ever. In this latest Tek Shouts! article we go over what exactly makes the Glass 2.0 a worthy successor this time around and why you should be excited for Read More

Developing a plan around ensuring your employees are engaged is an often-overlooked aspect of driving your business to success. So how can your business ensure its employees are not mindless drones, but engaged participants working not only for their paycheck but the success of the company as well? Read More

Here are the strategies for quickly evaluating whether a freelance designer is a good fit for your business or just a complete waste of time. Read More