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Have a look at Gene Marks' do's and don't's in the customer service space. With a long time background in small business, Gene shares his observations of the good and bad he's seen with owner's and their customer relations. Read More

As a small business owner, do you understand the difference between your company’s profit and cash flow? And what about letting your employees work remotely? Will that save you money or make your employees less efficient? Join hosts Elizabeth Larkin and Gene Marks as they answer small business owne Read More

If you want to generate more leads for your small business, I have one word for you: events. Our events generate about 5-10 new leads a month for us, which for a small business, can turn into great projects. You should do events. And here are five reasons why. Read More

Are you ready to hire an employee for your small business? Today we talk about the best way to write a job ad and how to hire the right person. And once you hire them, do you know how to delegate? We discuss these topics and this episode of the Small Biz Ahead podcast with hosts Elizabeth Larkin an Read More

In the end, hiring a person is, like everything else in life, just a bet. You can minimize your risks through testing, interviewing and background checks. You do your research, you talk to references, you think long and hard. But when it comes down to the final decision, you’ll be doing the same th Read More

Ken Chrisman, President of Product Care for Sealed Air, which is the maker of Bubble Wrap, offered some tips to help small businesses save as much money and resources as possible when it comes to shipping products. Read More

Gene Marks, our small business consultant shares his favorite quotes on small business leadership. Take some time to read this great piece and don't forget to subscribe to our newsletter so you never miss a post! Read More

Are your employees pestering you about bringing their pets into the office?Are you thinking of switching to a point-of-sale system or mobile payment processing for your small business? Do search engine ranking confuse you? Join hosts Elizabeth Larkin and Gene Marks as they tackle these topics on t Read More

Entrepreneurs have the most control over their schedule in the morning, so setting aside time for these activities early in the day makes it easier to make them a habit. Have a look at what five things the most successful entrepreneurs do before breakfast. Read More

How do you know when you have a brilliant new business idea? Should you let your employees use smartphones while they’re on the job? Elizabeth Larkin and Gene Marks tackle these questions on today’s Small Biz Ahead podcast. Read More