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It is important to use the right marketing platform at various stages of your business growth. How do you choose the marketing platform based on your business growth? Read More

Hugo- and Nebula-winning science fiction author David Gerrold was spot-on in his 1999 predictions about smartphones. Now he predicts computing’s future…again. Read More

It is vital that all staff are taught how to handle complaints in a professional manner. Follow this six step method for handling complaints successfully and improve your overall customer service.

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I have the honor of co-chairing CRM Magazine’s annual event, CRM Evolution, alongside friend and leading independent CRM analyst Paul Greenberg. The conference takes place next month in Washington, DC, and features a host of influencers and thought leaders in areas like customer engagement, artifi Read More

It’s thought that a high-touch approach to customer success does not scale.

Here are the common objections:

* There aren’t enough hours in the day to personally oversee 10,000 users.
* Even if there were enough hours in the day, there aren’t enough of us to do it and still be profitable.
* Read More

You write a blog post, hit publish button and someone points out your grammar mistakes.

How many times has it happened to you? And how many times did you feel awkward when you have poorly written content? Read More

Increase conversions by 8 times when combining email marketing with live chat. See how to get your live chat users to become email subscribers. Read More

Why are businesses so afraid of change? Susanne Jacobs, author of Drivers, and specialist in change, explores the reasons for this reluctance. Read More

I know what it feels like when you don’t get traffic to your BEST content.

You wrote a masterpiece that you thought would go viral on Google and social media. Read More

In this post, tax expert Barbara Weltman shares how home-based franchise owners can get legitimate tax deductions from their businesses. Learn how to deduct items to lower your tax bills and make more money. Read More