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Often, small businesses are simply creating a website because they feel it’s the modern thing to do, and they just want to get it over with. But it’s important to understand the online marketplace before diving in. Read More

It seems that many business owners do NOT have a basic understanding of the valuation process. Here are the solutions to business valuation. Read More

Regardless of the industry of your business, all businesses need exposure in order to succeed and thrive. This article focuses on ways that you can effectively increase exposure, which will then have a direct influence on your traffic, conversion rates and Read More

Go-to people get things done. As an entrepreneur, you need these people, and you need to be one, if you expect your startup to be successful. That may be easier said than done, since resumes do not tell the story, and without real nurturing, the best people won’t stay around long. Read More

Procrastination has been said to be a killer of time. Many have wasted their lives by procrastinating. This daily habit can be very destructive and if not well handled can lead to a disastrous business.

Procrastination typically begins when you start avoiding work that you don’t feel is inspir Read More

The Oscars are Hollywood's biggest night for celebrating achievements in film and the reaction this year on social media was at an all-time high in volume. What's amazing to see is that people both at home and celebrities in attendance took to basically the same web forums to voice their opinions. Read More

This post presents some of best habits, tools, and techniques, can effectively support you in the day-to-day operations, either personal, or professional.
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In fact, 23.1 million consumers say they’ve discovered new brands via social networks, and 22.5 million say they use social media in order to discover unfamiliar brands. It’s not just the average customer-focused business that uses social media to provide Read More

I recently read an excellent blog post titled The Consumer Survey is Dead by Sam Fiorella, which was published about the same time I participated in a #CXO Twitter chat regarding customer surveys. I left comments with a common theme in both venues:

Surveys require consumers to opt-in to a TASK y Read More

There are three applications that comprise the PhaseWare Tracker Platform: PhaseWare Tracker (which comes in two flavors: on-premise and on-demand), PhaseWare Event Engine, and Self-Service Center. Tracker enables you to track and manage tickets across the support lifecycle. The Self-Service Center Read More