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In order to build good relationships with my commenters, I thank them when they are commenting for the first time. Each first time commenter on my blog is redirected to Thank You for Being a Contributing Member of our Community page. Read More

Hiring well is a critical skill for sales managers. Resumes don’t tell the whole story; you need to spend time with people to really know if they are a good fit. Read More

The minute expertise became an online commodity, the Internet was suddenly awash with experts. But many Internet users have learned the hard way that not everyone is who they say they are. So how do you choose the experts from the actors? Consider these ten tips. Read More

Results are great, but they are the end of the process, and can only serve as lessons for the next cycle if results were short. Leveraging and managing leading indicators allow you to get ahead of the curve and drive results. Read More

1970s Florida: Winter vacations of Sun, Sand and Surf...

...and the most valuable business lesson I ever learned. Read More

Daniel Sundin, Community Manager at PETCO, discusses the way his company uses social media to boost its brand. It's true that lots of small businesses use tools like Twitter and Facebook too, but what can we learn in our strategies by taking a look at the big guys and how they market their brands o Read More

Saving the world is a big challenge to take on; fortunately today’s technology makes it easier to spread the word about global affairs, human rights injustices, global warming, and more. Read More

So I guess Quora is giving some users special anonymous powers to edit the site as they see fit.

Those of you that know me know that I hate censorship. But even worse than censorship is anonymous censorship. In Scoble’s case apparently he had some very popular answers on the site that were colla Read More

Roundup of great articles posted this week about SEO, Google’s Webmaster Tools, a new addictive Social Media exchange website, and more. Read More

You've decided on your blogging platform, and you're excited. You look at the screen, and your fingers are poised on the keyboard and tingling with anticipation. But what do you type? Read More