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Customer service has gone beyond calling or answering your customer's call. It's time to start using co-browsing technology to improve communications with customers and make them feel as though they were in the same room with the customer agent, guiding them accordingly and fixing their problems in Read More

Facebook (NASDAQ:FB) Messenger, the popular instant messaging service launched by the social networking giant in 2011, is increasingly seeing more people turning to it to connect with the brands they care about. According to a study commissioned by Facebook, over 330 million people connected with a Read More