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Stories of Zappos, the online shoe retailer, and how they have pioneered a new way of doing customer service, using social media, and selling products online are now all over the business and trade media. From their policies such as paying new recruits to quit within their first 60 days (arguing it costs less in the long run) to having a manifesto of ten principles that guide their customer servi Read More

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As a small business owner it’s easy to forget what your true brand is, especially if you’re a franchisee  or dealership. Read More

Amidst the privacy policy debacle that Facebook is facing, another tip off from one of their employee is definitely not helping their current situation. An interview with an anonymous Facebook employee conducted on blogsite The Rumpus confirms that Facebook knows your every move. Read More

I strongly suggest that would-be entrepreneurs do a business plan. As a result of completing the plan you will be much better prepared and know whether or not your business idea is feasible. Try the following article for a short-cut. Read More

A lot has been written about how Twitter can help your business or what you should be doing. This post describes, in detail, how one small business owner used Twitter and the results achieved. Read More

This blog post is supposed to be dedicated towards freelancers as they face all sorts of collaboration problems when working with other freelances or their clients. For me, this is also a must read for small business owners as we do/will have the chance of collaborating with freelancers. Read More

Do you want to be more efficient using your facebook? You might want consider getting facebook 3.1 for your iPhone. Read More

I noticed that a lot of people treat knowledge as a flat, one dimensional, equivalent thing where the whole aim of the game is to absorb. Absorb until you are full and continue keeping it to yourself. Read More

Employee benefits are so common place that people often take them for granted but can seem dauntingly expensive when trying to figure out what you can really offer to the employees of your small business. In this primer from Life123 we look at some basic information on employee benefits and some strategies for small business struggling to afford them. Read More