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Years ago I saw a study for Travelers Insurance that showed persuading people to complain could be, in fact, the best business move a company could make. Only 9 percent of the non-complainers with a gripe involving $100 or more would buy from the company again. On the other hand, when people did co Read More

What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy. Read More

Don't limit your customer support to only certain hours of the day. To win the loyalty of the modern customer you must be prepared to provide support 24/7. Read More

You know well that your customers are the most important people in your business. In fact, your ability to deliver on what you promise your customers is what differentiates you from your competitors. You know it’s true – let’s just get real about it. Excellent customer service really is the best th Read More

Are you worried about bounce rate? Here is an exceptional linking strategy to cut is drastically. Most bloggers don't know about this Read More

Have you wanted to become a problogger but didn't know the recipe to success? Now you too can be one! Know what is being a professional blogger all about and what steps you need to take to become one. Come and learn from the probloggers!

More at the blog. ) Read More

Want to know the secret to success? Here is a strategy: learn to question your assumptions. From here, you'll be able to see that some of it is not even true. It only needs the courage to try. Read More

It's all well and good looking at your stats and checking page views and earnings, but doing so far too often is a waste of your valuable time, especially when you can be doing more productive things for your blog or online business. Here are some tips to break the habit. Read More

Got Google Authorship? You should. Did you know that sites that have author images displayed in search results enjoy higher click-through rates? They also tend to rank higher. Read More

Did you know that your competitors could hurt your search engines rankings? By doing malicious things in order to decrease ... Read More