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Want to know the latest news for this week? Here is a roundup that can lead you to the secrets of success and other lessons on marketing. Read More

You should always attend business events not only to learn new things but also to expand your connections. Here are some of the events that you can attend this week. Read More

If you're not listening to the voices of your customers, you'll regret it. Business consultant Rick Meekins uses the example of an episode of Kitchen Nightmares with Chef Gordon Ramsey. The show illustrates how ignoring the voice of your customers can seriously damage your business. Listen to the s Read More

Martha Stewart trampled the feelings of lifestyle bloggers this week and gives me an opportunity to chat about ‘qualifications’ for bloggers and podcasters.

Everyone of us who seek to be a resource to a niche deal with this sort of thing. On one hand we’re encouraged to step out and be our uni Read More

Want to improve your business? Instead of asking yourself or your employees, you can ask your customers. It may not be nice to hear but it can definitely help you. Read More

In today’s information age, negative customer feedback shared publicly online can hurt a small business in a big way. That’s why a new mobile app called OwnerListens was made for customers to send private, direct and anonymous feedback to business owners using their mobile devices. Read More

There are thousands of books and hundreds of services available when it comes to understanding the mind of your customer and the reasons that they left you.

But in the end, do you really know why they left? Read More

No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the import Read More

If your business is losing more clients than usual, or failing to win any new business, then perhaps it's time to make sure you're not making one of these four critical mistakes. Read More

Learn how giving excellent customer service can keep your customers happy, satisfied, and coming back for more with 10 easy-to-implement tips! Read More