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It’s hard to believe that 2013 is behind us. Now that the holiday season has just about come to an end, it’s time to think about how you will implement your customer service strategy in 2014. To help you start the year off with confidence, here are top 10 customer service trends in 2014, to ensure Read More

Technology is allowing companies to access customer service agents at any location around the world that can help with a query that a customer may have. Read More

Without a a future-focused mindset, you can never really prepare for the future. These 5 strategies can help you start thinking ahead. Read More

Everyone wants perfection in everything they have. So what about having a perfect blog theme? But what really makes a perfect blog theme? Read More

The Lex column in the FT recently reviewed the market capitalisation of Tesla and Fiat. Tesla is bigger at $17bn Vs. Fiat at $10bn. Now some of you may find that bizarre. Fiat sells 5m cars a year and Tesla sells 20,000 (and being a niche brand will never sell 5m). Read More

What is all the fuss about hypnotic writing? That’s a good question isn’t it? Here is the answer you have been looking for… hypnotic writing explained once and for all. Read More

It’s important for anyone who’s interested in business to have a complete understanding of the franchise business model. That's why I wrote this short, easy to digest post on the model. Read More

By Megan Totka

In the past, when Google has tweaked its search algorithm a good number of website owners have gone into panic mode because they suddenly found themselves buried at the bottom of search results.

Fortunately, when the search engine giant installed a completely rebuilt engine rec Read More

The foundation for David Ogilvy’s greatness was an unwavering faith in great copywriting. For Ogilvy — and for any copywriter worth his or her invoices — “great copywriting” means copy that sells. With that as background, here’s Ogilvy’s First Commandment for great copywriting. Read More

Since it is just the start of the year, this is the perfect time to start thinking about having a business. Here are some franchise ideas that you can use so that you can start a business in your interest but will also pique the interest of the market this 2014. Read More