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Joining conversations about your products or services is a great way to enhance the customer experience. Read More

Here are guidelines every call center can use to make their performance monitoring strategies more customer-centric. Read More

It turns out that friendly customer service is worth millions and millions of dollars. Find out how your call center can deliver friendly services. Read More

If you're planning to equip your business with multilingual customer support, here are some pointers that you need to consider. Read More

Every customer deserves grand services from the brands they patronize. Here’s how call centers help create this kind of customer experience. Read More

Call center managers must keep these pointers in mind when handling social customer service channels. Read More

Speed is not a one-dimensional call center requirement. It’s deep-seated within a brand’s customer service strategies, policies, and the customer journey. Customers today are so used to everything being handed to them fast, thanks to the Internet and the explosive proliferation of the smartphone. Read More

If building an online following is a massive challenge, gaining back the audience you lost—meaning,your “un-followers”—is an even bigger trouble. Social media marketing becomes instantly useless if people keep unfollowing you, and that’s why most marketers hold a grudge against this Facebook featur Read More

As Twitter continues to be a powerhouse, businesses need to learn how to maximize the multiple opportunities it brings to reach their target markets, encourage social engagement, and turn mere followers into loyal customers. Read More

Customer service should be more than just a service—it should be a service so remarkable that it satisfies consumers and empowers customer relationships. Read More