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During the recently concluded Mobile World Congress, Google pushed for the wide adoption of rich messaging. What does this mean for call centers? Read More

Looking for a Philippine call center that can grow alongside your brand? First step: check their LinkedIn page. Read More

As we’ve seen during CES 2016, virtual reality technologies are gaining popularity. What does this mean for the customer service industry? Read More

Keep in mind that there is more to shopping than just clicking the checkout button. The scope of the shopping experience includes several other factors outside the act of shopping itself. It includes the experience of learning more about a particular product, trusting the authority of the seller, a Read More

Social media is a relationship-building tool, a means to establish or enhance relationships – and LinkedIn is no exception. You may only need a few minutes – but make them count with conscious, thoughtful effort. Read More

Do employees at your customer service call center feel like they’re dealing with more frustrated customers than ever before?
New research from Mattersight offers some insights into why this might be. According to Mattersight, more than two-thirds of customers who speak to call center reps feel fru Read More