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No one working in customer service will be surprised to hear that the research reveals that good service really does matter—and that bad service can harm your business. You’ll be surprised by just how much it matters and how long the effect lasts.
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Marketers with their fingers on the pulse of the mobile arena know that mobile video strategies are increasingly necessary. What are trends showing? We outline them, as well as 6 integral avenues to set you on the right path in the mobile video realm. Read More

Without a doubt, sales leaders that embrace the evolving buyer dynamic and look to build on the timeless sales techniques of yesteryear have the potential to thrive in today’s sales economy. For lessons from eras past, check out our newest infographic below. Read More

Private exchanges offer a new way for US employers to provide employer-sponsored benefits that many will find advantageous. In fact the percentage of US employers considering offering a private exchange for active and/or retired employees has tripled in the past year to 56%. Read More

The small business economy is seeing a very slow recovery. In this struggling economic landscape, which industries are having the best luck attracting funders, and where is the money coming from? The infographic below for an enlarged view of where startups all over the U.S. are getting seed money. Read More

She’s got deals on the brain, money in her wallet, is highly connected with her network online, and is always on the go chatting with women like her about your products and services. Who is she, you may be asking? The Bargain-Hunting Mama, of course Read More

Social media is growing up. It may not be a full-fledged, financially independent adult, but it is maturing. No longer can it be written off as a mere play thing for Millenials to use to connect with their friends or marketers to blindly throw money at in hopes that it advances their (poorly define Read More

How can you make sure that your business doesn't lose out on this mobile opportunity? Read More

According to a recent PGi infographic, an astounding 86% of people who plan to watch the popular NCAA basketball tournament games will do so during the workday—up 81% from 2012. And this year, thanks to modern video streaming technology, the Big Dance, is wreaking havoc on IT networks. Read More

We take a look at median rent and sale prices in cities that are booming with strong job growth and low vacancy rates. Here are the healthiest markets for 2013. Read More