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For the employees who are afraid to speak up or rock the boat, your encouragement can make all the difference in innovation. Read More

Take some hard steps today. Waiting for things to improve, especially when you know that waiting is certainly not going to help, is only going to make things slower for you. To make your life more productive, take strong decisions and do not overlook minor issues. Read More

When a customer phones in to your contact center, the entire customer experience boils down one yes or no question—did you solve their issue? If the reason for the customer call isn’t resolved quickly and completely, then everything else your representative does to improve the customer experience i Read More

Here are 3 initial, yet critical, steps to building a financially sound local business that’s here to stay. Read More

You’ve undoubtedly hear the saying, “Nothing is certain but death and taxes,” but this year, even taxes aren’t so certain. Without Congressional action, the tax cuts that were adopted during the Bush administration are set to expire at the end of the year, USA Today recently reported. But with a pr Read More

How are you gaining perspective and counsel as a small business leader? According to a business survey, most claim they are getting trusted advice online. Read More

This is a great post about SEO, Pinterest and mistakes that they are making as well as ones you may want to look at. Read More

Accurately managing your assets is a key component to the success of your small business. Whether you are tracking IT assets or rental equipment, keeping all of your important assets in check can make or break your business. Here are a few tips when looking for the right asset management solution. Read More

Social media is about being social and creating relationships with people on social media. To be successful on social media you need to have conversations withother people. Twitter is a great way to do this. However if your new to Twitter this can be confusing. Here are 4 stepts to successfully usi Read More

Whether you dive fully into SEO or just dabble a bit, keywords are a must for your website. They’re the key (get it) to people finding your website when they’re searching online. If they’re not properly targeted, they will lead the wrong people to your site, and keep the right ones away. Here are s Read More