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I covered Jason Fall's social media event, Explore in OC last week. Top tier speakers talked about best practices, tools and tips for today's digitally driven marketing and social media. Keynote, Peter Kim talked about Social Business. Get the takeaways from Kim, Falls and others from the top four Read More

Whether you sell forklifts or prepare people’s taxes, the time could come when you have to tell your customers, “We did something wrong, but now we are going to make things right.” I’d urge you to visit a special site that Toyota has set up for customers whose cars are subject to product recalls. Read More

Struggling with reasons why your company should blog? Have you wondered what the value of a blog is? Do you wonder what impact a blog can have on business development? The bottom line? Wonder no more! Here are 14 stellar reasons why you should add blogging to your marketing mix. Read More

This is a great post for those who are new to brand storytelling. You'll learn about how to get started with these concrete examples. Read More

There is nothing worse than having to waste time and energy dealing with spam when you’d rather be getting important things done. Read More

How you describe yourself and your business can make a huge difference in the level of your success. When is the last time you took a close look at all of your profiles? Watch this short video on how to create the most effective profiles. Read More

Here are some of the reason on why do I respond to each and every comment on my blog and why you should too: Read More

I see so many parallels between sports and business.As a business owner or manager, your job is to help the people on your team be successful. Read More

In the era of social media, you'd think Virgin America would care more about customer service. And that Sir Richard Branson, a customer service God, would, too. Read More

Now we have the disavow tool in Google Webmaster Central - but should you use it? And for what links should it be used? Read More