Keep Your Customers Coming Back

Posted by leapzone under Customer Service
From http://www.leaptv.com 4786 days ago
Made Hot by: Cathode Ray Dude on March 25, 2011 3:24 pm

BRAND HERO: Cactus Club Café makes sure no one leaves with a bad taste in their mouth. PROPOSALS: How to get a budget out of your clients. PERFORMANCE TIP OF THE WEEK: Wear your lucky underwear!

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Comments

Written by newbizblogger
4784 days ago

Great video and story. Had a situation recently where I left my daughters scarf in a restaurant. I had pretty much written it off as I didn't live close by.

Well, that same day the owner of the restaurant email me and offered to drop by my house and personally deliver the scarf! Talk about exceptional customer service. And talk about securing a customer for life. =)

Really enjoyed it. Thanks for sharing!

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Written by ShawnHessinger
4784 days ago

Hi Isabelle,

Really enjoyed the podcast. Small businesses, whether those starting out or more mature firms, ignore customer feedback at their own risk. It's easy to either feel bad about someone not liking your product or get defensive. What you really need to do is figure out how to incorporate what they're saying into the process of making your business better.

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