BizSugar.com › Customer Service › Small Business and Startups: Hold Hands and Leverage Your Customer Service

2015 will be the year of proactive service; instead of waiting for customers to reach out to us when they have a question or need an issue resolved, we are building tools and processes that allow our team to energetically reach out to customers on the site to draw them into conversation, to actively educate them about our service, and to build relationships. In other words, we have determined that we are in the hand-holding business and that every single customer on our site is worthy of our attention and our effort to engage.