In today's market, the consumer is able to carry out the market research themselves, it is the customer that takes the sale to the provider rather than it being the other way round. However using a CRM solution you are able to track and monitor suspect and existing customer behaviour, points of contact and purchase history, in order to pre-empt and successfully manage new customer activity.
Your customers already know what they want to buy!
Posted by
OpenCRM under Sales
From http://opencrm.co.uk 4325 days ago
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