Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. The result, according to an often-quoted Gallup survey, is 70 percent of workers not fully engaged, and poor customer experiences.





Comments


Written by tiroberts
1924 days ago

Great tips. I love it when biz make me feel special especially when they have a fantastic service and over me rewards or loyalty points/discounts for continuing to do biz w/ them.



Written by lyceum
1926 days ago

Creating a return on engagement is a big thing for keeping a customer for a long time.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!