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Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Great startups are getting ahead of the game with “anticipatory customer service,” like providing sm Read More
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Successful people all have regrets, the difference is that they don't let those regrets hold them back. We sat down with 8 hugely successful entrepreneurs to dig into what they would have done better. Read More
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Companies today are paranoid, afraid that even their friends will steal their business. Yet a creative collaboration with your biggest competitor may be the best opportunity for revenue and survival. But remember that “dancing with the wolves” can also get you eaten for lunch. You have to take the Read More
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I grabbed sushi with David just days before he took the stage in front of two hundred hungry software entrepreneurs. What was intended to be a quick meet and greet turned into a 3-hour information lunch.

That’s because over the past fifteen years, David DeRam founded and grew six successful soft Read More
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Sharing the things I learned will help you create a successful, profitable webinar course for your own business. Read More
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Business success begins in the mind of the startup founder and his team. A winning startup is a team of entrepreneurs who build and run the business as an extension of who they are, rather than some extrapolation of the Google or Facebook model. Read More
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I love top 10, top 50 and top 100 lists when it comes to providing me with powerful people to watch and learn from as I work to grow my business. At EvanCarmichael.com each year, they publish a list of the Top 50 Entrepreneur Blogs to Watch, and there were many blogs on this year’s list that are ne Read More
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Most entrepreneurs start their company with the highest of ideals, and wouldn’t dream of building one with a culture of indifference or downright unethical behavior. Yet all too many succumb to the pressures of survival, driven by demanding investors in a cutthroat competitive environment. How does Read More
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Based on my own experience and feedback from friends, every investor is approached by at least ten entrepreneurs with a “hot idea” for a new business, for every one who has a real “plan” for a new business. That’s why I often say that ideas are worth nothing, until they are put in the context of a Read More
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Is a Big Bully Trying to Strong-arm a Tiny Startup into Surrendering its Business?

It certainly looks that way at first blush. Apparently venture capital firm Lightbank and one of its portfolio companies, WhosHere, are resorting to legal intimidation to pressure a tiny startup, Who’s Near Me, in Read More
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