If you are a successful business owner, undoubtedly there will come a time when you will grow to a point that you have to start making some very important 'customer' interaction decisions. Your time will be highly taxed, you'll wake up to 100's of customer emails daily, you're ability to provide the same personal customer conversations and service will seem impossible. You will face what seems to Read More
On Monday I wrote a post about reviewing business performance, and I got lots of great responses in the LinkedIn groups where I posted it as a discussion topic. There were many different ideas about what metrics are most important, including customer retention, employee satisfaction, and marketing effectiveness.

Each of these measures are helpful, as are countless others. However... Read More
The top thing that helps to get you listed on certain keyword searches on Google is content. This article will help you increase your chances of getting found for specific keywords. Read More
As a business owner, you need to take important decisions regarding marketing of your business online. Where should you advertise your services? Google or Face book? Read More
The final building block in our marketing tactic model is the Follow Up block. As accountants, lawyers, and other service professionals, we tend to, as my fellow Duct Tape Marketing coach Bill Doerr is fond of saying “meet people by... Read More
Try to recall how it was, when you had to do homework. When did you start to do this? One night before? Two nights? Probably not earlier. Read More
Like a lot of new small companies we were familiar with different CRM solutions, but not enough to know which one would suit us best. We tried an expensive one, a cheap one, and in the end we built our own. Here’s our story. Read More
There has been a huge increase in 'noise' about social media and how it's changing the way people are experiencing the web. Is Social media replacing the need for website owners to optimise their websites for the search engines? Read More
While LinkedIn is still used by most for recruiting and job search, Twitter is really emerging as a social media site to start career conversations. From my vantage point, the advantage of Twitter is the speed with which you can begin engaging others. Its casual nature breaks down some conversational barriers that might exist otherwise. Read More
When it comes to measuring a state's business climate, there are several factors to consider: the level of economic growth, the amount of regulations, and the education level of the workforce. Look at all those factors, and you've got a sense of whether or not you're dealing with at a business-friendly state. Here are five of the states who are known for being most friendly to businesses. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!