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Discover the four types of customer behavior you'll encounter in sales and when running a small business. Find the best strategy for dealing with each personality so you can turn them into loyal clients. Includes an eye-opening infographic! Read More

Franchise Direct did this blog post about franchising your way to a new career in a shifting world, recently. It's good food for thought. Should one view franchise ownership as a career? Read this post and find out. Read More

You no doubt know the statistics, they’re freely available, and widely shared – 50 to 80 percent of CRM implementations FAIL. Not just statistics plucked from the air, but those put forward by Gartner and Meta Group, respectable analysts who know their stuff. That’s up to four in every five CRM imp Read More

Welcome to part two of my two-part blog on tips and ideas for using social media in schools. (Part one can be found here)

I’ve recently been doing a lot of work in the education sector, providing advice to schools and speaking on social media marketing for schools at conferences such as the 2012 Read More

U.S. health care spending is a scary web of problems. This post shares key highlights of a report from the Bipartisan Policy Center on driving forces in health care spending in the U.S. Read More

No matter what Super Anti-Virus Mega Firewall software package you are running the Internet opens you up to serious cyber liability risks... Read More

Every entrepreneur can learn from a mentor, no matter how confident or successful they have been to date. Even one of the richest, Bill Gates, still values his friend Warren Buffett as his mentor. Yet these relationships require special efforts on both sides to be productive and satisfying. Mentori Read More

There are lots of approaches to leadership development, with most focused on developing the leadership abilities of individuals. You have your options – college courses, leadership development institutes, executive certificate programs, online training, coaching, the list goes on, and they are all Read More

My first encounter with business coach extraordinaire, Antoinette Sykes was at the 2012 Stiletto Woman in Business Awards (#SWIBA). She was one of the featured speakers with an extremely powerful message and memorable story. Antoinette shared her tale of a corporate lay-off that left her with lots Read More