Rbacal commented on the following stories on BizSugar
What Small Businesses Can Learn from Big Airlines\' Woes
"Small business can learn tons by watching both big and small companies errors. I think it's far easier to learn from others' mistakes rather than our own :). It's also easier to see the faults in others than in ourselves, so one can uncover errors we also make by seeing what others do to fail."« previous12 next »
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The Importance of Instant Gratification in Customer Service
"I think the key point you make is that technology and particularly social media have resulted in raising expectations about response speed; i.e. the expectations are, by and large, almost impossible to fulfill. It's a major challenge for both small and large companies."