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In 'real world' shopping you can look your customers right in the eye, chat with them and thus understand what they want, or guide them to a certain item. And if they come back again and again, it's partly because they like you or your staff, as much as liking your product (unless you're in a specialized field). Read More

You think your business has it rough? The people of Battlestar Galactica have lived through a recession you wouldn't believe. Read More

Business productivity and success are often thought of as the roadmap for any business. While business success comes through proper productivity, you are leaving out one important ingredient, how the business is managed. Read More

Stories of Zappos, the online shoe retailer, and how they have pioneered a new way of doing customer service, using social media, and selling products online are now all over the business and trade media. From their policies such as paying new recruits to quit within their first 60 days (arguing it costs less in the long run) to having a manifesto of ten principles that guide their customer servi Read More

Once upon a time, there was a small business marketing plan that lived in the back of a file cabinet. It never saw the light of day, never smelled the sweet air, never saw the colorful flyers. Read More

It seems like no matter what consumers need these days, they have more than enough choices of where to go to obtain it. This is great news for the consumers of the world, but for small business owners it can be a nightmare when you suddenly realize that you're competing with the entire world once internet sales are considered. Read More

Many small businesses don't pay attention to effective business marketing. Sixty percent of start up businesses neglect marketing costs in their business plan. Read More

Over the past six years, I've picked up a lot of time management tips. Some of them have been helpful and, frankly, some have been useless. Here, I've compiled the ten that have served me best. And yes, I'm sure you'll have heard some of them before ... but are you actually doing them? Read More

The web is filled with social networks: We have Twitter for meeting new people, Facebook for old college buddies, and Bebo for those of us who don’t want to hang out with the mainstream. Those social networks are rarely viewed as corporate services — they’re relaxing at the end of a long workday, not playgrounds for more business activity. Read More

To help you learn more about business continuity, we've compiled our five best tips on business continuity from 2009. Whether you want to improve business continuity management performance, need some advice on how to manage BC during a recession, or are trying to figure out the best way to plan for a pandemic disaster, we have all the information here on SearchDisasterRecovery.com. Read More