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In recent years, the Philippines and India have been head-to-head in dominating the global BPO arena. Here's a comparative analysis between the two global leaders in outsourcing! Read More

With this crucial social media numbers, you’ll be able to shape your social media strategy in an efficient, pointed manner. With everyone being connected nowadays, the importance of social media analysis simply cannot be stressed enough. Read More

Back in the day, customers are serviced only within the walls of an actual store. Today, consumers can be virtually everywhere—scrolling through a business’s Facebook account, browsing its website, reading its tweets. Here are some modern customer service techniques to aid companies in achieving al Read More

Take note of these tell-tale signs that point out the need to utilize data management outsourcing services for your organization. Read More

For your businesses to actively focus on servicing clients beyond satisfactory level, your customer service representatives should possess these qualities. Read More

A comprehensive list of infographics with helpful facts, findings, and insights about customers and social media! Read More

This comprehensive list of outsourcing articles will tell you everything you need to know to help you decide whether outsourcing is right for your business. Read More

It does make a lot of business sense to outsource, especially if you’re just starting out with a limited budget. Here are five functions that you can leave to another company’s capable hands. Read More

Security firm Trustwave revealed in their 2013 Global Security Report that out of the 450 data breach investigations they’ve analyzed, 63% could be traced back to poor security infrastructures that were easily exploited by hackers. Read More

What matters is not so much how many new customers you acquire but how many loyal customers you keep. Customer retention is vital to every business as it keeps customers from deflecting to competitors. Check out this guide to learn the secrets to keeping your loyal customers. Read More