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In most small businesses performance reviews are avoided, delayed, and rushed when they finally happen. They are as painful for the reviewer as for the reviewee. There’s been some noise in the business press of late regarding large corporations’ decisions to eliminate performance reviews. If you... Read More

The majority of business owners prefer linking pay to employee performance. The sales role in most businesses is the easiest and most obvious place to begin. Yet owners struggle with compensating salespeople in a manner that is affordable while still driving sustained performance.
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It’s been an unusual week. I’ve had at least four coaching conversations about employees whose jobs have outgrown them. On the one hand, it’s good news. It means that the companies are growing. On the other hand, it’s always tough to deal with an employee who has hit their maximum in performance. Read More

Technology and global competition continue to erode the middle class. When the job of someone making $35,000 a year is eliminated, they don’t just step up to a $50,000 job. In reality, most have to accept something less and although pushed by politicians, a high minimum wage won't fix the problem. Read More

Summer employment taught most young Americans their first work habits. Now, only around 30% of students seek summer jobs. That is half the pre-recession level. Some don’t work simply because their Boomer parents have enough money to support them, but many are doing other things to prepare for life. Read More

Any promotion means more responsibility. Few steps require as big a leap as the transition from supervisor to manager. Each step up the ladder involves a change in tasks, but an employee’s first managerial position necessitates a change in thinking; one which isn’t intuitive.
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Logically, no one would enter into a business relationship where anything that is better for one party is worse for the other. Such a zero-sum arrangement would quickly grow tiresome. Every little change, every new opportunity, is the subject of maneuvering to see who will come out better.
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Is your business managing around outdated technology? Many small businesses use only a fraction of the technology they already own. Your technology is an asset, and the role of any business leader is to maximize the return on assets. Don't waste the investment by doing things the old ways. Read More

There is emotional and economic cost to ending your relationship with a key employee who has gone as far as he can go, but it is nothing compared to the cost of hobbling your company. No employee has the right to tell you that you can only go this far, and no further. Whether it’s by word or action Read More

We accept, almost without question, the idea that technology can make us more efficient. No small business owner would dream of replacing his or her PC, with a room full of typists. How enthusiastic will we be when a machine can not only add efficiencies, but can replace our entire business? Read More