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To get the most out of your meetings, you need everyone to participate. So how can you encourage shy, introverted people or passive communicators to speak up more in meetings? Hear people skills expert Eleanor Shakiba describe how you can get everyone involved and contributing to your meetings. Read More

Timidity. Reluctance to speak up. Deferring to others’ opinions. All of these are ‘passive’ behaviours. At first glance, they don’t seem too problematic. But in team contexts, passive behaviours can create problems. So what are the top three passive behaviours which wreak havoc in teams? And how c Read More

Managers with non-assertive mindsets can pose a significant risk to any business. You might not think of them as difficult people, but they can have a negative impact on performance and productivity. These behaviours can lead to reduced team performance, increased error rates, miscommunication and Read More

Learn how to give feedback constructively and honestly in this instructive, animated video. See how two simple principles will help you deliver feedback that sticks. Hear how to create a positive feedback cycle by setting performance indicators and matching your feedback messages to these. Then cov Read More

HR manager, Stephen, has heard things aren’t going well in Ron’s team. Conflict is creating a toxic team dynamic. And yet again, Kathy seems to be at the centre of it. Despite his experience, Ron is unable to manage the situation and Steven needs to intervene. Read More

If you've ever wondered ‘What does perception is reality mean?’, this video is for you. Find out how the statement ‘perception is reality’ relates to ideas about perceptual filtering and subjectivity. See what perceptual filters are and how they impact on the success of your communication. Discover Read More

This video, by people skills expert Eleanor Shakiba, explains how HR practitioners can coach employees in the skill of active listening. It explores ways to explain the difference between respecting someone’s views and agreeing with them. Then Eleanor outlines how to teach the micro-skill of using Read More

You’re talking to someone who pushes your buttons. You see them as a difficult person, because their behaviour seems obnoxious. They’re showing little or no respect for you. So why should you demonstrate respect for them? My answer is always the same. You show respect for ‘difficult people’ because Read More

That difficult customer or co-worker is screaming abuse. You’re tempted to run away. But you need to sort the situation out quickly. What can you do? Try these four techniques for handling aggressive behaviour in the workplace. Read More

Dana has excellent technical skills. But her abrupt and aggressive communication style is getting her colleagues off-side. Dana has become known in the business as one of the difficult people others avoid dealing with. Liselle, the team’s HR business partner, hopes coaching in effective workplace c Read More