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Giving corrective feedback is a task many managers avoid, because they are concerned about how their message will be received. When a manager fears a staff member will cry during a feedback session, this concern will be amplified. As an HR professional, you can assist managers in this situation by Read More

People who take feedback too personally are often unskilled at setting personal boundaries. Hear why some people take things so personally. Then explore ways to keep your message neutral and non-inflammatory when dealing with people who tend to react defensively to feedback. Read More

How do you coach people managers who are avoiding giving feedback to ‘difficult’ people? Full of practical tips and suggestions, this interview with Eleanor Shakiba will transform the way you go about coaching managers in the art of giving feedback at work. Read More

When your psychological boundaries are healthy, you can be assertive about expressing your needs and desires while still being respectful of the rights of others. So how can you tell if your boundaries are healthy? Here’s a quick checklist. Read More

If you want to master the art of effective communication, this video will take your skills to a new level of assertiveness. Hear how setting boundaries assertively puts you in charge of how you’re treated. Then learn a three step process you can use for boundary setting at work and in your personal Read More

One useful idea to keep in mind whenever you’re preparing to give feedback is that ‘flameproof’ language keeps your message neutral. Here are some tips on how to make your language non-inflammatory, no matter what type of performance or behavioural issue you need to address. Read More

This video explains a simple process managers and Human Resources practitioners can use for giving feedback to passive-aggressive people at work. It also addresses questions such as ‘how do I handle dismissive reactions to my feedback’ and ‘what can I do if a difficult person ignores my feedback?’ Read More

Boundaries are the limits you place on how others treat you. They help you communicate what you will and won’t tolerate. When you set boundaries with passive-aggressive people, there are three key steps involved. Read More

Of all the non-assertive styles of communication, passive aggression is the hardest to handle. It is hard to pin down because it is incongruent. Typically, a passive-aggressive communicator sends a perfectly acceptable verbal message. Meanwhile, their voice tone or body language communicates disres Read More

Would you like to become a more effective communicator? If so, you need to listen closely to what other people say. Language reflects the ‘internal reality’ of the speaker. Three ‘universal’ sentence structures to listen out for are generalisations, distortions and deletions. This video explains wh Read More