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Does the organisational culture of your business support collaboration? Or are toxic team dynamics preventing people from working together effectively? In this thought-provoking exploration of organisational culture, Eleanor Shakiba describes two behavioural dynamics which undermine collaboration a Read More

Some people have a knack for disagreeing without being disagreeable. There are three habits which help them frame disagreement positively. By taking on these habits too, you can master the art of constructive criticism and avoid being one of those difficult people who complain about everything. Read More

Your organisation claims to value co-operation and collaboration. But does your organisational culture support these qualities? In many organisations, the answer is ‘no’. In these organisations, there are likely to be two ‘killer’ behaviours taking place. Luckily, managers and HR practitioners can Read More

Have you ever been told to speak more positively? Discover how to use verbal framing skills to sound positive, even when you’re dealing with conflicts or raising sensitive topics. Hear communication skills trainer, Eleanor Shakiba, explain what verbal framing skills are. Learn three simple steps fo Read More

What should you do when you’ve given someone feedback but they’ve failed to change? Are you dealing with passive resistance to feedback, or is something else going on? All of these questions on the art of giving feedback are answered in this interview with people skills expert, Eleanor Shakiba. Read More

Have you ever been frustrated by someone who was given feedback, agreed to change and then just carried on with their old behaviour? Before you dismiss the person who received your feedback, think about whether you did everything possible to deliver a clear feedback message. Here are some things t Read More

Do you want a manager in your business to give better feedback? Then you need to develop their communication micro skills. The process of micro skilling involves four key steps. HR practitioners and trainers are ideally placed to facilitate those steps. Read More

Have you ever been told to ‘stop taking things personally’ during a conflict? This advice isn’t really helpful until you understand the NLP perceptual positions model. Learn how to step into each position and use NLP to improve communication when your perceptual reality clashes with someone else’s. Read More

What should you do when someone cries at work? What should you say when a co-worker or customer cries unexpectedly? This interview with people skills expert Eleanor Shakiba outlines a four step process you can use when emotions trigger tears in the workplace. Read More

In order to learn and grow, employees need to receive feedback. For people who experience feedback as a threat, it is natural to react defensively. Tears are a common defense mechanism in this situation – so managers are likely to come across them when giving feedback. Here’s how to handle them. Read More