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With just about any business these days, how well you handle customers is crucial in defining your reputation and how fast your business spreads via word of mouth. If you are short staffed in the customer service department, a virtual phone system can hel Read More

At some point in the life of your business, you will eventually get an irate customer and how you deal with this angry customer can have either a positive or negative effect on your business reputation. If you do things right, you can sometimes turn a dissatisfied customer into a happy one. Read More

How to determine whether there is too much competition and sufficient demand for you to pursue your online business idea Read More

About a month ago, I switched my email newsletter provider from MailChimp to Aweber so I thought I'd talk about my experiences with the 2 services Read More

After blogging for a few years now about ecommerce, I've found that everyone is always looking for the easy way out. Today I dispel the myths of dropshipping. Dropshipping isn't as easy and straightforward as you think. Running a dropshipped online store can be a logistical nightmare. Read on to find out why Read More

When most people think about entrepreneurship or starting their own business, the first thing that comes to mind is the risk that is associated with being your own boss. Here are 10 ways to reduce your risk when starting an online store or business Read More

This is an article I wrote about problems I discovered by simply going to my online store website and acting like a customer. The truth is that I rely on Google Analytics way too much and check my stats way too often. Read More

This article describes the basic strategies that we used to get our online business over the hump. In some ways, this article is also the sequel to my last one on how I was a neurotic mess when our business first launched Read More

Whenever you read about an entrepreneur who has a made a large sum of money in a short period of time, there is always this misconception that their path to success was quick and smooth. Here are some of my own stories of the early stages of our business Read More

Most small businesses neglect to get liability insurance for their corporation or LLC assuming that the limited liability is good enough. Here's why it's important Read More