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Year after year, the customer support landscape is changing alongside the formation of new tech trends and innovative ideas. Let’s look at five of the most significant, research-based insights we discovered this 2016. Read More

Most brands aren’t even aware of their bad customer service habits. Because of this, they may be losing plenty of profits without realizing it. Read More

Making critical business decisions based on traditional customer service metrics alone can be detrimental for your brand.

Rethinking your metrics ensures that you’re targeting and measuring the aspects of your services that matter the most to your customers. To make this process more manageable, Read More

Making critical business decisions based on traditional customer service metrics alone can be detrimental for your brand.

Rethinking your metrics ensures that you’re targeting and measuring the aspects of your services that matter the most to your customers. To make this process more manageable, Read More

To accomplish this goal, Microsoft polled 5,000 consumers across five countries. According to the report, here are the top four most important aspects of a satisfying customer support experience in the United States. Read More

Facebook is about to launch a unified inbox that would let brand managers handle multiple interactions across Facebook Pages, Messenger, and Instagram.
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Every brand aims to make the customer journey as painless and enjoyable as possible. They know it’s the key to build trust with their target customers. Read More

Brands can’t afford to take a trial-and-error approach when delivering their services online. Ineffective strategies would only lead to customer churn, profit loss, and a poor reputation. Read More

If your expansion in emerging markets isn’t working out, the problem isn’t the location. It’s your strategy. Read More

If your expansion in emerging markets isn’t working out, the problem isn’t the location. It’s your strategy. Read More