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f there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large organizations don’t typically handle. Now, an online ITIL service desk is trying to change that perceptio Read More

The concept of “punching in” has been around for decades, with time clocks hanging in factories, fast food restaurants, and retail locations around the country. Before the digital era, those tools served their purpose, just as typewriters and telegraphs helped the world before something better came Read More

Any business that wants to be successful must get feedback from customers, but creating forms can be tricky for the average user. There are so many different tools, but few are easy for both the creator and the respondent.

Typeform simplifies the act of form creation with an online tool that all Read More

For many businesses, an app can serve as a great tool for winning customers and improving office productivity. But having an app custom created means paying a team of developers thousands of dollars with minimal control over the final product.

Appy Pie promises to make creating an app as “easy a Read More

Some SMB managers and entrepreneurs still think that business intelligence solutions are sophisticated and expensive tools needed only by large enterprises managing enormous amounts of data. But is it true? These are six reasons why I think it’s not. Read More

As many businesses have learned, if the process of providing feedback isn’t easy for customers, many of them won’t provide it. Yet many businesses continue to send out lengthy boring surveys that are not optimized for smartphones and tablets. The result? A poor customer experience and low survey re Read More

SaaS and cloud-based software played a mayor role in the growth of the software industry during 2013. According to a Gartner report, the worldwide software revenue grew a 4.8% over 2012, achieving a total of $407.3 billion.

The importance of cloud and subscription-based software is demonstrated Read More

While many business HR processes have been automated, aspects like hiring, setting up benefits, and ensuring compliance can still be challenging. Many solutions don’t include all of these features, requiring businesses to seek out a secondary piece of software.

Zenefits combines payroll, benefit Read More

Any business benefits from a helpdesk that enables them to deliver multi-channel support to their customers, whether internally or externally.

Kayako offers an affordable and simple way for a business of any size to stay on top of email, manage support requests, offer live chat and self-service Read More

Chat rooms have evolved since their early days, as social media has changed the way people stay in touch with friends, family, and colleagues. But there are still many consumers who enjoy the immediacy of interacting in a chat room, whether it’s to troubleshoot issues with a new piece of software o Read More