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The 2012 Accenture Global Consumer Survey polled more than 12,000 consumers in 32 countries about their experiences with service providers in 10 industries, including retail, travel and consumer goods. Here’s what they found:
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Smartphone adoption has finally reached critical mass: More than half of American adults now own smartphones, a Pew Internet & American Life study reports. Specifically, 61 percent of cell phone owners own a smartphone. Since 91 percent of the adult population has a cell phone, that means 56 percen Read More

Is your small business struggling along with outdated hardware and software? Then you might be in danger of getting trampled by your competition. According to the new Spiceworks report The State of SMB IT, small and midsized companies are ramping up their IT budgets significantly.
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How good is your small business’s customer service? Don’t answer right away—take some time to think about it. What you think is stellar service may not be living up to your customers’ expectations. Or what started out as great service when your business began may have fallen off a bit as you’ve gro Read More

Millennials may be tech-savvy, but a new study by the Urban Land Institute reported in MediaPost reveals that they also love shopping in brick-and-mortar stores. In fact, whether your retail business sells online, offline or both, the good news for retailers is that Millennials enjoy shopping in al Read More

Does business travel pay off? For a small business watching every dollar, you might expect the answer to be “No.” But a recent research report, The Role of Business Travel in the U.S. Economic Recovery, found that business travel helps drive business sales and growth even in tough economic times.
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Do you use email marketing? Great. Do you use social media marketing? Fantastic. Do you integrate the two? Even better! If not, new data reported by MediaPost should convince you. Research found that the number of companies that include social sharing buttons in their marketing emails increased 61 Read More

While more than two-thirds (68 percent) of smartphone and tablet owners having tried to make purchases using their devices, 66 percent of those have abandoned transactions because of problems during checkout, a study from Jumio reports.
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When you think about hiring, do you automatically think of hiring a full-time, permanent employee? There are many other options for hiring that can save you money, expand your range of possibilities and give you access to skills and talents you might not otherwise have. Here are four “out of the bo Read More

The U.S. Customs and Immigration Services (USCIS) has revised the work eligibility form I-9 required when businesses hire new employees and made it available to employers as of May 7, 2013. Read More