I had to make a couple of calls this morning to a couple of different service providers: Comcast (yikes, right?) and ADT. We get our internet service via Comcast Business and our security system is from ADT. Here’s what happened...
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Lean Business: Why Comcast Stomps ADT’s Customer Service
Posted by crowdSPRING under Customer ServiceFrom http://blog.crowdspring.com 3389 days ago
Small Business and Startups: Build Teams, Have Fun
Posted by crowdSPRING under ManagementFrom http://blog.crowdspring.com 3396 days ago
Who says business can’t be fun? Leadership is not just about productivity, strategy, and tactics – much more important is the fact that great leadership is about people. Strong leaders never lose sight of the individuals who make up their team and never stop working to make the team stronger. A gre
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From the Vault: Give it a Break, Already.
Posted by crowdSPRING under ManagementFrom http://blog.crowdspring.com 3403 days ago
For entrepreneurs, it is critical to find time periodically to get away, recharge the batteries, re-boot the mind... I find that I can think more clearly, work more efficiently, communicate more comprehensibly if I can get away even for a few days every so often.
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Small Business and Startups: Finding Your Match
Posted by crowdSPRING under ManagementFrom http://blog.crowdspring.com 3410 days ago
Hiring a great support team is like casting a great movie or finding the perfect match on PlentyOfFish. But anyone who has played the online dating game also understands how much “noise” exists and how challenging it can be to sort through dozens or hundreds of potential matches to find “the one.”
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Small Business and Startups: Making Customer Service Available (On Your Own Terms)
Posted by crowdSPRING under ManagementFrom http://blog.crowdspring.com 3417 days ago
Periodically we review our customer service data to determine whether we are best using our resources. This is an excellent practice for a small company, especially one that is ambitious and by its very nature capacity constrained.
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Lean Business Tips: Marketing Channels on the Cheap
Posted by crowdSPRING under MarketingFrom http://blog.crowdspring.com 3424 days ago
Startups and small businesses face a steep learning curve when it comes to online marketing. The options are rich, the ROI can be cruel, the capacity investment can be significant, and the results can often be questionable.
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From the Vault: America’s Founding Entrepreneurs
Posted by crowdSPRING under StartupsFrom http://blog.crowdspring.com 3431 days ago
On this Independence Day I have been thinking about the summer of ’76 and America’s Founding Fathers. They are held up to generations as examples of great political and military leaders. But today I am inspired more by their entrepreneurial spirit and accomplishments and the lessons they hold for u
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A Victory for Artists Everywhere – Thank You Taylor Swift!
Posted by crowdSPRING under Social MediaFrom http://blog.crowdspring.com 3438 days ago
Thank You Taylor Swift! Wow. Words I never once imagined being typed by my own fingers. But, credit where credit is due, Taylor Swift went up against Goliath (Apple), carefully aimed and swung her sling and, Pow! The monster was vanquished!
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Small Business and Startups: Teams and Transparency
Posted by crowdSPRING under ManagementFrom http://blog.crowdspring.com 3445 days ago
How transparent is too transparent? The issue that I struggle with, as do many managers, is the “line.” How much information is too much and at what point does the information start to negatively impact productivity and morale?
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Small Business and Startups: Things to do Before I Die (Entrepreneur’s version)
Posted by crowdSPRING under ManagementFrom http://blog.crowdspring.com 3452 days ago
Every one of us, whether 40 years from retirement or 4, can be thinking about who will take over and how that transition should work is something every business owner should have in mind; there are lots of other things to think about as you develop that plan.
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