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No matter your industry, quality customer service has become a major differentiating factor for businesses.

If your customer service team is not up to snuff, your company will be hemorrhaging revenue.

To be honest, quality customer service is not complicated. Essentially, your customers need Read More

Keeping up with the latest SEO trends to drive traffic? If not, this article will get you up to speed with the SEO trends your business needs to know. Read More

Winning a poker game relies on working with whatever data you have, however limited it may be, and then making the best choices possible. It turns out that poker has useful lessons for any IT decision-maker.
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In every business, especially new ones, quick and effective problem solving is a critical skill. The problems you face are more complex and moving faster than ever before, and the consequences of a poor or incomplete solution can be costly to your business, and well as to your community, human heal Read More

As a small business, you want to stand out from the crowd, so how much should you spend on branding? Read More

Link building campaigns are hard without the right tools to help you succeed. These powerful tools cover everything from keywords to broken links! Read More

To know where a business is today, look at their sales. But if you want to know where a business will be tomorrow, look at their customer service. Read More

Long before he became president of Maker's Mark and godfather of the bourbon business, Bill Samuels Jr. was the personal driver of KFC's Harlan Sanders. Understand the impact the Colonel had on Samuels' career and craftsmanship. Read More

It’s a whole new world out there in the workplace. Millennials want work that matters, and don’t care for hierarchies. Boomers are coming back to work, but because of their experience, they may be insulted by constant feedback. All prefer more flexible hours, the chance to work from home, and the t Read More

When you post on Facebook (especially a YouTube video) it can show up looking so sad and un-interesting. But we want our posts to stand out in the Facebook News feed right? Well, try these tips that are guaranteed to look so much better than your old way posting on Facebook! Read More