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From business promotion with no money to a list of 8 excellent entrepreneurship books, there are some serious tips for entrepreneurs, marketers, and small business owners in this weeks' best of questions. Read More

When we, the customers have a complaint or query directed to a company, we either visit the corporate website or ring up the busy hotline... Could Twitter be a solution? Read More

Staff who use Twitter and other social networking sites while at work are costing UK businesses £1.38bn every year— Read More

How can you get through to customers who no longer respond to typical advertisements, or win over clients who tend to be suspicious of expert claims? The Web's best business communicators are people with a knack for building relationships. Here are niche marketing tips for earning trust online. Read More

Personal credibility is something many people have a hard time trying to define. But it's pretty simple: it's all about respect, trust, and being believable. When trying to build your credibility, here are certain things you should try to avoid. Read More

Pre-empting an objection means that you bring an objection that you expect to hear early in the sales call and then deal with the objection so it cannot be brought up again. Make sure to answer any common questions and concerns before the client can ask. By pre-empting objections before the client can raise them, you decrease resistance. Read More

XYZ Corporation, a fast growing small business, spent five nmonths and several thousand dollars preparing their new employee manual. It includes policies and procedures for all employees. That was four years ago. In that four years, the company has Read More

We have a winner in the latest So You ThinQ Can Sell Contest. Congratulations to Mark. Find out what got Mark the most votes, as well as the actual solution used by the real team the contest was based on. Read More

Review of newcomer, Glasscubes, and their CRM tool, aimed at the small business market. Read More

The U.S. Small Business Administration is offering training to help small business seeking federal contracts tap some of the money being offered as part of a federal stimulus package aimed at jump starting the U.S. economy. This brief story from Miami Herald.com offers more information and links to the SBA site where the training is available. Rea Read More