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I'm a firm believer that in business, as in life, if you are seeking principles for success, look to nature and the creatures with whom we share this planet! From the task-specialization of ants, to the "web-building" of spiders to the "networking" and pack-hunting mentality of hyenas...it's all there Read More

Learn how to deal with pressure. Find out the best way to deal with physical and mental problems by handling you mind, physical body and responses. Discover how thinking it through and using your intelligence can be your strongest asset. Read More

On the journey to improve communication & collaboration with Social Media it is often not the destination that is the most important, but the route that is travelled to get there Read More

Cold Calling isn’t fun, but it is part of the sales process in most jobs. Here are 9 tips that you can use to make the cold calling more successful. Read More

With internet marketing and social media growing at an exceptionally high speed marketers have to work harder to make themselves count. There are so many channels these days and to keep yourself up to date, and solidify your place on these channels, you have to move fast. However, how do we do keep up with all of these methods? Well first we have to be aware with everything that’s going on right now and more important what is going to happen Read More

The benefits of employee engagement have been well established. In a small business, employee engagement has an even bigger impact. There simply isn’t enough margin for error when it comes to employee performance Read More

You need client testimonials to help grow your business. Testimonials show potential clients that you know what you are doing. Find out how to get testimonials here Read More

“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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As blogs become an integral, indispensable part of a modern business, competitiveness and pressure to blog mount! A blog has become an added, highly-effective tool to win over the next client. But the pressures involved in blogging your business to success? "Oh my..." Read More

Representatives from the U.S. Small Business Administration and U.S. Department of Health and Human Services discuss the realities of new health care reform and its impact on small business as well as answering some important questions from the public. As with the other video on health care, we'd like to invite some discussion from the BizSugar small business community. Please leave your comments below Read More