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At a high level I suppose I understood authenticity to be about being honest and true to ones own values and beliefs, but in reality I think this was a little bit simplistic — in my experience many of us work in complex, politically orientated workplaces where complete honesty and openness are not often possible, practical or effective. So how do Read More

Don't you wish you had a chart so you could position yourself relative to others in your industry, just like the Gartner Magic Quadrant? Read on to find out how... Read More

They are more likely to speak their mind and lash out about/at brands through online means (omg) — every 1 in 5 people are likely to do so. Read More

How do you know if your company is a fast growth company? How do you become a fast growth company? Here are three measures to determine if your company is a fast growth company or not. Read More

More and more travel warriors are staying up to date with their favorite blogs and websites with the easy to use Kindle... Read More

McDonald's is all about speed and efficiency. Look at how they are focusing on their beverage delivery methods.. Read More

Tracking links to your web pages — and those of your competitors — is a major part of any SEO strategy. Fortunately, a host of free and paid tools exist to provide a comprehensive looks at where your web pages stand. Read More

Seth Godin asks business owners to consider not what each customer represents in a single purchase or contract for services, but rather what the lifetime value of a happy customer who keeps coming back might be. If we did, Seth suggests, we might spend more time, energy and money to bring good customers in, give them great service, try to keep the Read More

Undeniably, social media has become a corner stone of nearly all industries, particularly the marketing sector. It is an efficient means to reach a vast area of target markets and particularly engages consumers in a way that fosters the development of long-term customer loyalty. The fact that people are inherently social-beings in turn makes socia Read More

We've all heard the horror stories of difficult clients. Anyone offering client services has been there. Here are six common “bad client” archetypes that can impede your success. After the definition of each client type, I've listed some possible tactics you can use to tame those wild beasts in your client roster. Read More