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Well another year has come and gone and we await the start of both a new year and a new decade. It’s amazing how fast the last one has passed. They say the older you get the faster that time passes you by. So far that old saying seems to be coming true.

The commercial white paper medium has seen its share of changes in this past year, mostly due to the advent and growth of Social Media. This c Read More

You’ve scheduled your first meeting with a new prospective customer! You’re hoping for “beginner’s luck,” eager to make a stellar first impression — but what’s the best way to make that happen? Read More

It's time to shape up your business, and our expert plan will show you the way. Think of them as your personal trainers and set aside the next six weeks to exercise their principles. You'll build business muscle, lose resource-draining fat and speed up growth. But first, you'll have to step in front of the mirror and face those flabby, underperforming areas. Read More

When Ukrops a Richmond VA Grocery chain was bought by Royal Ahold, the customers resorted to Twitter to keep in touch with each other and see what the Merger would mean to them. Using social media tools and hash tags they exchanged information. if this conversation was about your business are you ready to monitor and respond? Read More

The National Federation of Business has created a great resource of legal tips for small business on their Website and this is just a sampling. These legal problems are things that every small business, to a greater or lesser degree, may someday face. But some also involve problems that can be fairly easily avoided. At list of these potential legal problems and precautions to avoid them can be a Read More

The traditional workplace model has entered into an evolutionary spiral. A workforce reinvention is taking place across generational boundaries, in fact across career trajectories for many people worldwide. Among the numerous reasons... Read More

Leadership isn't about your title, it is about what you do in the workplace. Here are five steps to become the de facto leader on any project. Read More

Small business owners are all wishing for the same thing this year. They want to find a "George Bailey" under their Christmas tree. Can anyone blame them? We have a lot to be thanful for this year, in spite of the economic mess. That doesn't mean we can add one more item to our Xmas wish list. Read More

Christine Livingston is a work/career consultant in the English countryside who offers this personal reflection of working and the holiday season. Well worth a read. Read More

Communicating with customers is no longer just about e-mail or marketing messages that you lob across a high wall and forget about. Soon you’re going to be able to send a message, and somebody’s going to instantly tell you what they think about it. The first time we bench marked our customer service comments online, it was 60 percent negative mentions. We have excellent customer satisfaction sco Read More