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Too many people look at customer service as a cost center, when it really should be a profit center. I recently read B-A-M!: Delivering Customer Service in a Self-Service World and it’s an important refresher and reminder of the importance of great customer service. Customer support is something I’ve obsessed over for many years. Here are 9 important reminders + revelations from B-A-M. Read More

When it comes to business, cash is king. Managing your business’s cash is one of the most important activities of an entrepreneur and small business owner. Most start-up businesses that fail do so because of a shortage of cash. In most turnaround situations, the very first problem that needs to be addressed is related to cash– working capital. Without cash, how can you market? And, without market Read More

Want to know more about what's going on in the minds of venture capitalists? These are the blogs of venture capitalists and VC firms from around the world – ranked by their number of Google Reader subscribers. Please note, there are many great blogs with fewer subscribers as the number of subscribers doesn’t necessarily correlate to the quality of content. Read More

Aaron Wall, the Author of SEO Book, talked with WebProNews about SEO tracking software. He gives special insights to several free or inexpensive SEO tracking software programs that he recommends. Wall says the software needs to have a way to track items such as analytics, page rankings, back links, and the number of indexed pages. He also offers advice on which tools to use. Check out all the hel Read More

Since April 2009, the Friday FREE White Paper List has cataloged over 800 FREE white papers without requiring a single email address or piece of personal information in order to download and review them.

The criteria used to select the best FREE White Papers of 2009 were based on the following factors:

* Arrangement: The white papers had to employ several S.A.M. techniques such as graphics, Read More

Ashton Kutcher, Mr. big time TV star and still one of the most famous Twitter users on Earth because of the huge number of followers he's amassed not to mention friends on Facebook, is building a social media business of a very different kind. While waiting around to see 'Avatar' over the New Years holiday, I happened to pick up a copy of Fast Company with the following article. What's amazing fo Read More

If you follow me on Twitter you know that I like to tweet social media tips. This is a collection of social media tips under 140 characters that I tweeted out over the past year. Here's the list of over 150 tips: Read More

Marketing strategist Ivana Taylor has these 10 tips for marketing in 2010 including some that probably should be second nature. (Start a blog, for example.) The ideas include social media but are not all online so some close attention to what is needed to target your customers directly is the key. Think about your business and probably more importantly your customers. Where are they? Who are they Read More

2009 brought a world to its knees. Financial giants and normal folk were thrown into the swirling chaotic waters of economic turmoil. But chaos offers an exquisite opportunity for growth and discovery of new models of success. Read More

Sales-based sites are where SEO really comes into its own in terms of return on investment, and it literally is the case that even the smallest tweaks can result in real increases in revenue. So here are seven ways to help transactional e-commerce sites boost their search rankings... Read More