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Many businesses like to advertise that they have excellent customer service or top service records, but what does this really mean? More importantly what does this mean for customers? Read More

It’s that time of year! I’m going to place my bets on the ones to watch in the social media world in 2011. There are some key trends emerging online for 2011 – social news, social commerce, social TV. I wanted to take a look at who is in a good position to emerge as a key player not just for consum Read More

One of the main concerns of a blogger with a new blog is getting indexed by Google. Here are a 4 ways to get your blog indexed by google and other SEs fast Read More

We hear all the time how important it is to be blogging and all the benefits that go with it from being search engine friendly to building creditability with your customers, but your blog will only go as far as you let it. To get the most out of your blog you need to do more then just write and pos Read More

Social media is meant for one main thing above all else, to have conversations with other people. Even though we all use social media to meet our many different objectives like customer service or lead generation, in the end what drives everything to success is the conversations we have with certai Read More

Paul Cheney of Scrappy Pencil Media talks about how he used BizSugar.com to launch a small business consulting business essentially centered around his blog. The interview here on the BizSugar blog contains a lot of detail and a link to a post he did on his own blog with even more details. It's imp Read More

One of the key pieces to successful web customer service and support that I emphasize a lot is how effective video tutorials can be for your customers. When a customer first starts using a new product and they run into difficulties many will usually first try to solve the problem themselves. If the Read More

In my recent post on the value of connections, I spoke about providing your audience with content that makes your connection with them worth their time. But where does that content come from? Read More

Here are 5 Christmas advertising Ideas for Small Businesses you can use. Considering that Christmas is almost here, it might be a little hard for you to pull all these off. I apologize for posting late. But I encourage you to pick just one of these ideas and put it into practice...

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You probably don’t have the brand of Oprah, nor the resources to start your very own television network, but what you can do, right now, is to create a brand network. A network that, similar to Oprah’s, will play your message, 24 hours a day. That is the opportunity available to you through social Read More