BizSugar.com › Customer Service › How To Create A Winning Video Tutorial Series!

One of the key pieces to successful web customer service and support that I emphasize a lot is how effective video tutorials can be for your customers. When a customer first starts using a new product and they run into difficulties many will usually first try to solve the problem themselves. If they can’t solve the problem some will just resort to return the product or discontinue the service. The best resource you can provide customers to prevent this from happening is to have video tutorials available to them because it clearly shows the customers what they need to do.