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Inquire with a company to talk about their use of social media and you’re directed to the marketing department. But what if you want to talk about social selling? You might stump the receptionist with that one. Read More

You can use last year's Cyber Monday statistics to help you sell more this year. (Not only on Cyber Monday, but every other day of the year too!) Read More

You could learn a lot about effective customer support from the Pilgrims and Native Americans who celebrated the first Thanksgiving. Read More

Want to get more sales and turn customers into repeat buyers? These tips will help you create a merry-effective Christmas email campaign this year. Read More

How companies communicate with their customers is the key factor in determining if they will have a positive buying experience and when they will come back to purchase again.
The single biggest competitive weapon that small businesses have over large competitors in this area is the use of technolo Read More

We often think of extroversion as a necessary quality for leadership. However, while introverted leaders may be less common, they can also be very successful. Here's how to optimize your leadership potential as an introvert. Read More

his last week I walked away from social media after my wife and I were on a walk talking about how good it appears some people have it and others don't by looking at their social media posts.

Some look like they are living the high life and for others their world is crashing down around them and Read More

Ah, it’s Thanksgiving season—time to stuff yourself with turkey, watch football, start your holiday shopping and argue with your crazy uncle at the dinner table. For small business owners, it’s also the perfect time to show your customers and clients how much you appreciate their business all year Read More

The human brain wasn’t built to go at full steam for hours on end. Studies have shown that performance suffers when you spend prolonged periods focusing on the same task. Brief mental breaks can help you stay focused, as well as give your mind the freedom to wander (which is necessary for creative Read More

In this episode of Business Systems Explored, Aaron breaks down the Customer Success process Double Dutch uses to create an amazing customer experience, ensuring that they get the most out of their products and services.
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