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One of the key pieces to successful web customer service and support that I emphasize a lot is how effective video tutorials can be for your customers. When a customer first starts using a new product and they run into difficulties many will usually first try to solve the problem themselves. If the Read More

The point of this post is to say Thank You. Thank you for reading and participating in the Albany Insurance Professional. I have been able to connect and communicate with many of you reading this article and I want you to know how much I have appreciated all the new relationships I've formed this Read More

Do you help your clients get what they want first before you get what you want? The best way to start building a relationship with potential clients is to provide value for them first. Read More

Did Jimi Hendrix sing "Kiss the sky" or "Kiss this guy?" Did Manfred Mann really sing "Wrapped up like a douche?"

In Business, it's no different. Message is ESSENTIAL! Say what you mean and mean what you say! Read More

Multi-tasking is a great concept, but in reality even if you do get things done simultaneously, how many are done to your best abilities. It is much better to allocate time to each important task, focus, get it done and move to the next. Read More

When marketing your brand this year you probably have faced challenges this year as many small businesses have. Rather than groaning about them, letting them spoil your holidays or worse let them follow you into next year here are tips on how to give three of them the boot.

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Here are 5 Christmas advertising Ideas for Small Businesses you can use. Considering that Christmas is almost here, it might be a little hard for you to pull all these off. I apologize for posting late. But I encourage you to pick just one of these ideas and put it into practice...

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Don't go overboard on office space when launching your business. A few options on where to locate it while saving money. Read More

Today we'll be covering a few areas on posting schedules; Why I recommend you create one, how it's helped my productivity and ultimately a video on how to create your own. Read More

The mobile app market is growing at a huge rate. Apple has sold literally millions of iPhones since it’s release only a few years ago, and recent data suggests that over 300,000 Android smartphones are activated each and every day. Read More