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If you make cold calls, or even warm calls, and you are trying to reach people in a company, it can often be frustrating trying to reach the person. Here are a couple of tactics you can use to increase your likelihood of getting through to the right person. Read More

Does your small business need a bill of rights? A Minnesota legislator has introduced a bill in his state that would help protect small business against "arbitrary or capricious regulation" and would force state agencies to consider a variety of factors when leveling penalties against small busines Read More

Here is some advice for law firms (but also applicable to most small businesses) about winning back dissatisfied clients. Frustrating or even angering clients or customers can have unforeseen side-effects way beyond just loosing business. Here are some tips to smooth things over when it becomes nec Read More

Learn How To Craft An Awesome Blog Post by following these 6 simple steps. Don't press publish on your next article until you read this. Read More

Have you participated at an unconference? It is interesting to see the power of the world wide web and how you could arrange a conference generated by the participants. WebCoast is the first uncoference for web enthusiasts on the west coast of Sweden. Read More

Your Employees Are Not Your Friends and They Are Not Your Family, Even If They Are. Your employees are your employees and you must take the necessary precautions to protect your business. Read More

Retaining clients should be a top priority of all companies because repeat business is far more profitable than trying to get a customer for the first time. Here is a great idea on creating customer loyalty by holding an event. Read More

In this episode of the Business Blogging podcast I take you behind the scenes of a major blog redesign that took me over 100 hours to complete. I switched from the WooThemes Fresh News theme to the Studiopress Genesis framework from Copyblogger media. Read More

Great graphic display of the process a business goes through for product development, in this case for an app. Read More

Almost every company should have a customer loyalty program. It is one of the easiest ways to continually drive repeat business. Here's a way to do this at the point of sale. Read More