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Not long ago, I was meeting with the top management team of large organization.  They had traditionally, had a large field sales organization.  The p Read More

You don’t need to do 1001 things to build your business. The truth is that there are only 4 things you must do to build a solid business that generates five, six, seven figures and more. Read More

More big updates have been announced recently regarding our favorite social media sites. One of the changes which can be the most tedious of changes for social media marketers is when cover/header photo sizes change. And both Facebook and Twitter have introduced changes to these images recently. Read More

Looking for some social media stats to use for your strategy or in your next presentation? You will find what you need in the list below. Read More

Where our hero Marcus works his magic in record time.

This particular episode is an example of the tycoon game at its finest. Captain Marvelous (aka Marcus Lemonis) comes across a very nice business with great potential that can be turned around quickly. The business is already in an affluent ar Read More

I'm often asked by clients what levels of improvement they can expect from my work. Clients are fascinated by pinning a percentage on each process so that they can show this to senior managers and say "We've saved 30% of the total cost of the process!"

But let's clarify a few things here... Read More

Documenting business requirements is one of those pieces of work that sends a cold shiver down my spine, particularly when preceded by the word "detailed". Some of the worst work on the worst projects I've ever seen has been achieved primarily due to the laser focus on creating phone book sized doc Read More

Improvements to customer onboarding are all the rage these days. Why so? Probably because most organisations do it so badly.

Firstly even by it's name we make the process of becoming a customer sound like something that will require herculean effort to achieve - boarding a ship with your luggage Read More

First, let me apologize for the shamefully sensationalized headline, but I just couldn't resist. I’m often nagged by my colleagues to make my headlines more attention-grabbing, and while this one may be a little tongue-in-cheek (I am generally pretty dismissive of over-hyped headlines like this), g Read More

Anyone who’s been following me and this blog for some time will have seen me rail against those who say “BPM is dead”. (You might even be a bit bored of me now.) Read More