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Yes, your customers want to solve issues on their own. And that’s why you need to build a knowledge base.

A Nuance report says that around 90% of consumers have used a self-service system to find solutions to their issues. In addition, an estimated 67% of shoppers prefer this over talking to a c Read More

Janitorial businesses make a significant contribution to the U.S economy and predictions show that over the next five years a robust economy will see a lift in demand. Here are nine tips for getting a share of that pie and grow your janitorial business. Read More

It may seem like every single card offer requires you, as an individual, to serve as a guarantor. Small business lending can be risky, and since credit card loans are unsecured, banks want an extra line of defense in case your business can’t pay its debts. As a result, almost every bank asks for a Read More

It may seem like every single card offer requires you, as an individual, to serve as a guarantor. Small business lending can be risky, and since credit card loans are unsecured, banks want an extra line of defense in case your business can’t pay its debts. As a result, almost every bank asks for a Read More

Profit—both achieving it and understanding it—should be easy, but one look at your profit and loss statement can leave you swimming in a sea of profit confusion.

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When it came time for Facebook to switch its mobile apps from HTML5 over to native iOS and Android, it created the GraphQL language to drive this new way of retrieving data. So what is GraphQL, what do you need to know about it, and is it right for your next app?
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Innovation is about unleashing creative thought, looking at things from different angles and coming up with new ways to solve problems. Yet innovation isn't something that can be easily learned in a workshop or seminar. I think it's more effective to lead by example, and show others how to think an Read More

Social media marketing is powerful, but can become a time sink if you let it. And face it, none of us have unlimited resources -- we have to use the time and staff we have wisely. Setting up a social media calendar helps organize your business’s efforts and make the most of your limited resources. Read More

It’s unfortunate: I think a lot of entrepreneurs work with clients that stress them out or cause them to work far more than necessary simply because they don’t think they have any other choice. And yet there is absolutely no reason why you should continue to work with a bad client.

I’ve written Read More

This infographic covers the Who, What, Where, How and Why of brand advocacy, and highlights the bottom line benefit it has on every business. Read More